1. Home
  2. FAQ
Frequently Asked Questions

1xp FAQ — Answers to All Your Questions

From registration to withdrawals, betting to casino — find clear, detailed answers to all common 1xp questions here. Can't find what you need? Reach out to support.

Expert-Verified Answers
In Plain Language
Regular Updates
Popular Questions
50+
FAQ
8
Category
24/7
Live Support
Bengali
In Simple Terms

Why 1xp Want to read the FAQ?

New to 1xp or a long-time member — this FAQ will save you time and keep you informed.

⚡
Instant Resolution

Resolve common issues on your own without waiting for support. Every answer is concise, accurate, and easy to understand.

📚
Organized by Category

Registration, login, deposits, bonuses, betting, casino — every topic is organized into its own section so you can find the information you need quickly.

🔒
Security Guide

Account security, 2FA, password reset — all your security questions answered in plain language.

💳
Payment Information

Mobile Banking, Nagad, Rocket, bank transfer — find out which deposit or withdrawal method suits you and how long each one takes.

🎁
Bonus & Promo Guide

Welcome bonus, daily rewards, referral offers — a complete guide to how you can claim and use each one.

👑
VIP & Points System

How VIP levels increase, where to use your points, and when to expect cashback — all your questions answered here.

📖 1xp FAQ — Detailed Questions & Answers

1xp is one of Bangladesh's most trusted online betting and casino platforms. Every day, thousands of members enjoy betting, Live Casino, fish games, and Sports Betting on 1xp. Whether you are a new member or a seasoned player, questions are bound to come up. This FAQ page is designed to give you clear, accurate, and straightforward answers to all of them.

Select a category tab below and find your question. If you can't find what you're looking for, the 1xp live support team is available 24 hours a day to help.

Tip: Use the category tabs below to quickly find what you are looking for.

1xp is an internationally recognized online betting and casino platform, purpose-built for users in Bangladesh. It offers Sports Betting, Live Casino, fish games, and a huge selection of slots. With a localized interface and local payment options, 1xp has become a top choice among Bangladeshi players.

Yes, 1xp is fully mobile-friendly. The entire platform can be accessed via browser on both Android and iOS devices. You can also download the 1xp app for an even more convenient experience. Graphics and navigation run smoothly on smaller screens too.

1xp is an internationally licensed platform. Users are responsible for staying informed about the laws and regulations in their own country. Please make sure you are familiar with your local rules before joining 1xp.

1xp offers Sports Betting (cricket, football, tennis, and thousands more events), Live Casino (roulette, baccarat, blackjack), slot games, fish shooting games, and much more. New games are added every week.

1xp offers 24/7 live chat support. Simply click the chat icon in the bottom-right corner of any page to connect with the support team instantly. Email support is also available.

To register on 1xp, click the "Register" button on the homepage. Enter your mobile number or email and set a password. Once you verify via OTP, your account is ready to go. The whole process takes no more than 2 minutes.

On the login page, click the "Forgot your password?" link. Enter your registered mobile number or email and a reset code will be sent to you. Use the code to set a new password, then log in again.

No, only one account per person is allowed. Creating multiple accounts may result in all accounts being suspended and balances forfeited. If you have any issues, please contact support.

KYC verification is required for large withdrawals. Simply upload a photo of your national ID or passport to complete the process. Smaller transactions generally do not require additional verification.

Yes, you can request to close your account at any time. Contact the support team and your request will be processed. Make sure to withdraw any remaining balance before your account is deleted.

Deposits on 1xp are accepted via Mobile Banking, Nagad, Rocket, bank transfer, and cryptocurrency, among other methods. Mobile banking options are the fastest, with balances typically credited within 5 minutes.

The minimum deposit on 1xp is just BDT 200, making it easy for players of any budget to get started. Maximum deposit limits vary by payment method — for details, On the deposit page here.

Deposits via mobile banking (Mobile Banking, Nagad, Rocket) are usually credited within 1–5 minutes. Bank transfers may take 15–30 minutes. If there is a delay, contact support with your payment receipt.

1xp does not charge any deposit fees. However, your payment provider (Mobile Banking, Nagad, etc.) may apply its own transfer charges, which you can review in the relevant app before completing a transaction.

If a deposit fails, first check your mobile banking app to confirm whether the transaction went through. If the amount was deducted but your balance was not updated, contact live support with your transaction ID and it will be resolved within 24 hours.

After logging in, go to the "Withdraw" option. Select your payment method, enter the amount and your mobile banking number, then confirm. Once the request is approved, the funds will be transferred within the specified timeframe.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Having your KYC verification complete speeds up the process. During peak times, it may take a little longer.

The minimum withdrawal amount on 1xp is BDT 500. The maximum daily limit depends on your payment method and account level. VIP members enjoy higher withdrawal limits.

If your withdrawal is stuck, first make sure your KYC verification is complete. Also check whether any bonus wagering requirements have been met. If everything looks fine, contact the support team and they will resolve it promptly.

Once a withdrawal has been processed, it generally cannot be cancelled. However, if the request is still in a "Pending" status, you may contact support to request a cancellation.

Yes! 1xp offers an attractive welcome bonus for new members. A percentage bonus is available on your first deposit. Bonus terms and amounts may change from time to time, so check the promo page for the latest details.

To withdraw a bonus, you must meet the specified wagering requirements — meaning you need to place bets totalling a set multiple of the bonus amount. For example, a 30x wagering requirement on a BDT 100 bonus means you must place BDT 3,000 in bets.

Share your referral link with friends. When they register and make their first deposit using your link, you will receive a referral bonus. You can find your referral code in your account dashboard.

Yes, 1xp regularly offers daily login bonuses, weekly cashback, and special promotional deals for various occasions. Check the promo section regularly and keep notifications on so you never miss an offer.

You can bet on 30+ sports categories including cricket, football, tennis, badminton, basketball, volleyball, and e-sports. Live betting is available for all major tournaments, including the IPL, BPL, World Cup, and Champions League.

Live betting means placing bets in real time while a match is in progress. In the 1xp betting section, click the "Live" tab, browse ongoing matches, and place a bet on your preferred market. Odds update every moment.

Once a match or event concludes, the result is settled and any winnings are automatically credited to your wallet. In most cases, funds appear within 5–15 minutes of the event ending.

Confirmed bets generally cannot be cancelled. In certain cases, a "Cash Out" option may be available, allowing you to take a partial payout before the match ends.

1xp casino features live roulette, live baccarat, live blackjack, poker, Dragon Tiger, and hundreds of slot games. Playing with real dealers brings the feel of a genuine casino experience right to your screen.

Yes, all casino games on 1xp use RNG (Random Number Generator) technology that has been verified by third-party auditors. Every outcome is completely random and transparent.

Fish shooting games are available in a dedicated section. 1xp features games from multiple fish game providers. These games are entertaining, and skillful play can lead to great rewards.

Minimum bet amounts vary by game. Most slots and table games start from as little as BDT 1. Live dealer games typically require a minimum bet of BDT 10–50.

The 1xp VIP program works automatically. Earn points through regular betting and gaming to level up. Each tier — Silver, Gold, Platinum, and Diamond — comes with its own set of exclusive benefits.

VIP members enjoy higher cashback rates, faster withdrawals, a dedicated account manager, exclusive bonuses, access to special tournaments, and higher deposit and withdrawal limits.

Earned points can be converted to cash or used as bonus bets. To redeem your points, go to the "Rewards" or "VIP" section of your account. For more details, VIP Page here.

Extended inactivity may trigger a review of your VIP level in some cases. Staying regularly active makes it easier to maintain your current tier. Full terms and conditions are available on the VIP page.
Quick Navigation
🏆 Betting Guide 💳 Deposit Methods 🎰 Casino Games 🐟 Fish Games 👑 VIP Program 📱 Platform
Helpful Tips
  • Verify your email and mobile number right after registration.
  • Check for bonus offers before making a deposit.
  • Complete your KYC early — it makes withdrawals faster.
  • Use a strong password and enable 2FA.
  • Set a budget and play responsibly.
💬
Can't find your question?

Our support team is available 24/7 and ready to help. Reach out via live chat whenever you need assistance.

🔐 Learn About Security & Privacy

Protecting your personal information and funds is our top priority at 1xp. Every transaction is secured using the latest SSL encryption technology, and your data is never sold or shared with third parties.

We strongly recommend enabling two-factor authentication (2FA) to keep your account secure. You will receive an instant notification if your account is accessed from an unfamiliar device. Never share your password with anyone — no 1xp staff member will ever ask for it.

To learn more about the 1xp privacy policy, Privacy Policy View the page.
⚖️ Responsible Gaming Questions

1xp is committed to responsible gaming. We want our members to play for fun — not to fall into addiction or financial hardship. That is why the platform offers tools like deposit limits, self-exclusion, and cooling-off periods.

If you feel that gaming is having a negative impact on your life, please contact support immediately. Our responsible gaming team is always ready to help. For more information, Responsible Gaming Visit the page.

Helpful Links

Now Get Started

Got all your questions answered? Don't wait — join 1xp now and step into the exciting world of betting and gaming.

Register Now Log In
View Betting Explore Casino VIP Benefits
বাংলা