1xp's Privacy Policy

1xp (referred to as "we", "the platform", or "the company") provides online betting and gaming services in Bangladesh and across the world. Our Privacy Policy explains how we handle your personal information.

We believe transparency is the foundation of trust. This Privacy Policy is written in plain language so you can easily understand exactly what we do with your data. No hidden clauses, no complex legal jargon.

This policy applies when you use the 1xp website, mobile app, or any related services. Please read it carefully before using our services.

When you register with 1xp, use our services, or contact us, we collect various types of information. This data is needed to improve service quality and keep your account secure.

We only collect information that is necessary — we never ask for excessive or irrelevant data. Limited information may be obtained from third-party sources (such as public databases or payment providers) for verification purposes.

1xp uses collected data only for specific, legitimate purposes. No information is used beyond its approved scope. All purposes for data use are clearly outlined below.

• Account Management: Your data is used to create, verify, and maintain your 1xp account, including login security and identity verification.
• Service Delivery: Your information is required to process betting, casino games, deposits, and withdrawals.
• Customer Support: Your contact details are used to resolve complaints, answer questions, and address any issues you raise.
• Security & Fraud Prevention: Technical data is analyzed to detect suspicious activity and keep accounts secure.
• Responsible Gaming: Gaming data is monitored to identify signs of problem gambling and to provide assistance when needed.
• Legal Obligations: KYC information and transaction records are retained as required by regulatory authorities.
• Personalized Experience: Your usage history is analyzed to show you promotions and offers relevant to your preferences.

1xp never sells your personal data. However, limited information may be shared with trusted third parties where necessary to keep our services running smoothly. Full details for each case are provided below.

• Payment Providers: Mobile Banking, Nagad, Rocket, and other payment services receive the necessary financial information to process deposits and withdrawals.
• Technology Partners: Encrypted data may be shared with selected technology partners for secure server hosting, data storage, and cybersecurity purposes.
• Game Providers: Limited session data may be shared with game providers to facilitate third-party game operations.
• Legal Authorities: We are legally required to provide information in response to court orders, investigations, or valid requests from regulatory authorities.
• Anti-Money Laundering: We may disclose necessary information to the Financial Intelligence Unit to assist in anti-money laundering efforts.

All third-party partners are bound by a confidentiality agreement and may not use your data for any other purpose.

The 1xp website and app use cookies and similar tracking technologies to enhance your browsing experience and maintain platform functionality.

• Essential Cookies: Maintaining login sessions and storing security tokens are essential for the site to function properly.
• Functional Cookies: Used to remember your language preference, game settings, and interface choices.
• Analytics Cookies: Helps us understand which pages get the most traffic and identify areas of the site that need improvement.
• Security Cookies: Used to detect multiple suspicious login attempts on the same account.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

1xp uses industry-leading security technology to keep your data safe. Our security framework is continuously updated to protect against emerging cyber threats.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored on our servers — including passwords and payment information — is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available for additional account security.
• Secure Servers: Data is stored in internationally recognized, secure data centers monitored 24/7.
• Regular Security Audits: Independent expert teams conduct regular security assessments, including Penetration Testing.
• Staff Training: Our staff receive regular data protection training and are bound by confidentiality agreements.

We retain your data only for as long as necessary. All data is kept while your account is active. After account closure, certain data may need to be retained for a defined period to meet legal requirements.

Once the retention period expires, data is securely deleted or permanently anonymized so it can no longer be linked to you in any way.

Under 1xp's Privacy Policy, you have a number of important rights. We fully respect these rights and aim to fulfill any request within 30 days.

1xp's services are intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from minors.

• Age verification is mandatory at registration — users under 18 are not permitted to create an account.
• If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately.
• If a parent or guardian has concerns, please email [email protected] — we will act promptly.
• We recommend using parental control software to restrict minors from accessing this site.

For any privacy-related questions, complaints, or requests, please contact our dedicated privacy team. We typically respond within 3–5 business days.

Email: [email protected]

You will be notified by email of any changes to our Privacy Policy, and this page will be updated accordingly. For significant changes, 30 days' notice will be given in advance.